Contents:
1. Downloading Courses
2. Course requests
3. Device trouble
4. Malfunctions & Returns
5. Administration

 

Downloading Courses:

1. How do I download courses?

If you go online to our website, www.golfbuddyglobal.com, you can click on “Course management” on the bottom left, and click on the type of GolfBuddy Unit you have. If you have a pro/tour model, you will need to download the Golf Buddy Course Manager. If you have a Golf Buddy Plus or original model, you will need to download the courses from out website.

2. How do I use the GolfBuddy Course manager?

It is quite simple. If you have not created a free account, then clicking the “sign up” button on the welcome screen will transfer you to the sign up page. After that, just enter your ID and password to enter. The Course Manager gives you a full list of courses, and tells you which are new or renovated and which are already in your unit. It also has a scorecard manager and device info, where you can even put your personal information and desired startup picture right into your GolfBuddy! Firmware upgrades can also be done directly from the course manager.

 

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Course Requests:

1. How do I request a course to be put online?

You can either go online and request a course from the “course library” page, or you can call us at 1-877-607-4653 and ask to request a course directly from the course mappers. Please know that each course takes time to survey, map, and upload, so please be patient as the entire process may take 2-4 weeks. Also note that the course manager updates every Friday, so even though you may see that your course has been updated online, it will not be until the next Friday that the course can be downloaded through the course manager.

2. How can I see whether or not my course was updated?

You can check online to see if our course library now included your course. If it has not, you can call 1-877-607-4653 and ask for the status or your course request. Once again, notice that even though the course is online, it will not be able to be downloaded from the course manager until the next Friday, for Pro and Tour users.

 

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Device Trouble:

1. My unit won’t turn on! What do I do?

First, check to make sure the battery is in the unit, and check to make sure it is in correctly, with the DECA logo facing out. Also check to see if the unit turns on with the charger plugged in, or if it works with AAA batteries. If none of these work, call 1-877-607-4653 and ask for an RA number. If the charger and AAA batteries work, call the same number and ask for a new battery. The rechargeable battery is covered for six months after the purchase date. If you unit still does not turn on, get a replacement for it or return it to where you bought it from. See “how do I return my unit?”.

2. I have a strange error message on my GolfBuddy when I turn it on. What do I do?

Go online and try a firmware upgrade. If you need directions, click on “support” and “technical support”. After the firmware upgrade, turn the unit on again. If the message is “Jig Test Pass – Power Off”, turn the unit on one more time. It should turn on properly after that. If you still get an error message, or if “Jig Test Pass” continues, call 1-877-607-4653 and ask for an RA number. The unit’s system defects are covered by the warranty for 90 days after purchase.

3. The website’s “GolfBuddy Pro” button on “course management” is broken. How do I download courses?

If there is a message that pops down from the top, saying that some software is trying to run, click on that bar and click “Install Active X Control”. Then click the GolfBuddy Pro Users button again. If that still doesn’t work or if you don’t have a pop down bar, type www.golfbuddyusa.com/en/main into the address bar and click on the large yellow “GolfBuddy Pro Course Manager DOWNLOAD NOW” button. This will install the Course Manager, and once you sign up for an account, you can download courses from there.

4. My course says it is 99 miles away even when I am on it. What’s wrong?

Your course data may have been corrupted. All you have to do is re-download the course from our website or GB Manager. Also, doing a firmware would also improve your yardage. To do either of these, see the technical support page on your website www.golfbuddyglobal.com.

5. My yardage is off all of the time, or my yardage numbers keep changing. What is wrong?

If your firmware version is outdated, your hardware will not work as well as it should. Go online and download new firmware (see the technical support page). If your yardage is consistently off on just certain courses, you can call 1-877-607-4653 and ask to have those courses remapped or resurveyed.

6. My GolfBuddy won’t sync with the PC. What do I do?

First try turning the unit on in “sync with pc” mode (holding the toggle stick in while pressing the power button) and trying again to log onto the GB Manager. Also, make sure your driver is updated (see technical support web page) and that you have restarted your computer after you first installed GB Manager.

 

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Malfunctions & Returns:

1. How do I return my unit?

If you bought it from a retail store or golf shop, you must return that unit to the retail store and follow their return policies. If you bought the unit from GolfBuddy directly from the internet, by phone, or by walking into our corporate office and you still have the receipt, you may return the unit within 30 days of purchase for a full refund. You should ALWAYS check you unit right when you received to make sure it satisfies you or that it is free of manufacturing defects.

2. If my unit is defective, how do I get it fixed?

If you purchased it from a retail store or golf shop, you can take it back there and exchange it for another unit. You can also call 1-877-607-4653 to ask for an RA number and ship it to the GolfBuddy Repair Center. If it falls within the 90 day limited warranty, we will repair it or replace it free of charge. If it does not fall under the warranty limits or is out of the 90 day time frame, then there will be a repair charge billed.

 

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Administration:

1. I forgot my ID or password. What do I do?

You can call 1-877-607-4653 and have a Technical Support assistant retrieve you ID. They can also reset your password so you can re-access your account.

2. The GolfBuddy USA website isn’t allowing me to log on. What do I do?

Make sure you are using internet explorer as your web browser. If you use any other browser, like firefox, netscape, safari, etc. then many of the internet functions will not work properly. Also, make sure your ID and password are only lowercase letters and numbers; no spaces or symbols.

3. The Course Manager won’t let me log on, saying that my unit is registered to another user. What do I do?

If you have had multiple accounts or logged in with a different ID than your original, this message will pop up. Use the first account you used to access GB Manager, or the security system on our database will not give you access. If you do not remember or would rather use a different account, call 1-877-607-4653 and tell the Technical Support assistants about your problem. They will be able to either find your original account or allow you to register with a different account.
If you received your unit used or had it given to you by another person, once again call 1-877-607-4653 and ask the Technical Support assistants to have the registration moved to your account.

 

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